WARRANTY & REPAIRS

WARRANTY & REPAIRS WE OFFER 2-YEAR WARRANTY ON ONLINE PURCHASES IN CASE OF MATERIAL DEFECT, 1-YEAR WARRANTY ON PURCHASES IN ANY OF THE AUTHORISED DEALERS. WE ALSO OFFER REPAIRS ON OUT-OF-WARRANTY FRAMES.

FOR ANY WARRANTY OR REPAIR REQUEST, PLEASE CONTACT US AT STORE@CAPOTEYEWEAR.COM INCLUDING YOUR ORDER NUMBER, A BRIEF DESCRIPTION OF THE ISSUE AND, WHENEVER POSSIBLE, PHOTOGRAPHS SHOWING THE PROBLEM. OUR TEAM WILL REVIEW YOUR REQUEST AND GET BACK TO YOU AS SOON AS POSSIBLE

RETURN POLICY

WE HOPE YOU ARE HAPPY WITH YOUR CAPOTE PURCHASE. HOWEVER, IF YOU ARE NOT COMPLETELY SATISFIED WITH IT FOR ANY REASON, YOU MAY REQUEST A RETURN WITHIN 20 DAYS OF THE PURCHASE DATE, SUBJECT TO THE CONDITIONS BELOW.

RETURNED ITEMS MUST BE IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED: NEW, UNUSED, UNWORN AND WITH THEIR ORIGINAL PACKAGING. PLEASE INCLUDE A NOTE INSIDE THE PACKAGE WITH YOUR ORDER NUMBER SO THAT WE CAN IDENTIFY AND PROCESS YOUR RETURN CORRECTLY.

ONCE THE RETURN HAS BEEN RECEIVED AND APPROVED, YOU MAY REQUEST A REFUND OR AN EXCHANGE FOR ANOTHER PRODUCT OF EQUAL OR LESSER VALUE.

ALL RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. CAPOTE DOES NOT COVER THE COST OF SHIPPING ITEMS BACK TO US.

ANY CUSTOMS DUTIES, IMPORT TAXES, BROKERAGE FEES, HANDLING CHARGES OR OTHER CUSTOMS-RELATED COSTS IMPOSED BY THE DESTINATION COUNTRY IN CONNECTION WITH THE ORIGINAL SHIPMENT ARE ALSO THE RESPONSIBILITY OF THE CUSTOMER.

IN THE EVENT OF A RETURN, ANY CUSTOMS DUTIES, TAXES, BROKERAGE FEES, HANDLING CHARGES OR OTHER COSTS INCURRED WHEN RETURNING THE GOODS TO CAPOTE ARE ALSO THE RESPONSIBILITY OF THE CUSTOMER.

PLEASE NOTE THAT ORIGINAL SHIPPING COSTS, CUSTOMS DUTIES, IMPORT TAXES AND OTHER RELATED CHARGES ARE NON-REFUNDABLE, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

BEFORE SENDING YOUR RETURN, PLEASE CONTACT US AT STORE@CAPOTEYEWEAR.COM SO THAT WE CAN PROVIDE YOU WITH THE APPROPRIATE RETURN INSTRUCTIONS.

SHIPPING ADDRESS

CAPOTE EYEWEAR
C/ MANUEL SORA 17
07800 IBIZA, SPAIN

EMAIL: STORE@CAPOTEYEWEAR.COM